Carol is the SVP, People & Operations at Hot Paper Lantern, where she shapes the agency’s organizational strategy, streamlines cross-functional operations, and champions a people-first culture. She ensures teams are empowered with the right processes, communication frameworks, and tools to deliver exceptional work and long-term client value.
A certified project manager (PMP) with over 15 years of experience leading integrated initiatives at creative agencies, Carol brings a thoughtful, solutions-oriented approach to complex challenges. She is deeply committed to aligning operational excellence with employee engagement and business impact.
She has led projects for a wide variety of clients, including Meta, AB InBev, Philips, Capital One, and Citi Foundation.
